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Course Description

Welcome to the Facilitation Skills workshop. Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

Key concepts covered include:
• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
• Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
• Define what interventions are, when they are appropriate, and how to implement them.