Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
Key concepts covered include:
• Identify potential risks
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Learn concerning behaviors
• Know what a trigger is and how that can escalate
• Understand the proper response to an event